Harry’s Story

Harry, a Year 11 student at The Bridge, Romford recently completed an incredibly successful week’s work experience working for MTR Crossrail at their headquarters, the Rail Operations Centre (ROC) in Romford. Harry is extremely keen to pursue a career in the railway industry via an apprenticeship that will help him develop his knowledge and skills. During his week with the Crossrail customer experience controllers, Harry learnt how to complete radio checks, hourly updates, and Tyrell messages and the importance of Public Performance Measure. He was able to find out what a TRUST delay attribution is and why they are important. Harry said “I also learned about using DOTE as a diagnostic tool to discover what is wrong with the train and if it can still run or not”.

Previous to this, Harry spent a day during half term riding a new 345 train on the new Elizabeth line between Shenfield and Liverpool Street. He was able to observe the driver on a full return journey and ask many questions regarding his job role and the structure of the new train.

Harry thoroughly enjoyed his work experience which has proved invaluable when applying for his apprenticeship. He has shown commitment to his end goal and has been proactive in seeking out opportunities to make this happen. He has recently applied for an apprenticeship with Crossrail and is awaiting a response – good luck Harry, we are so proud of you and what you have achieved in your short time here. We believe you will go far with the attitude you have shown towards your studies and your future career.